If the battery is not charging, check the following points:
- Cable and charger: Ensure that the USB-C cable and charger are functioning. Test a different cable or charger.
- Clean the connector: Contaminants in the USB-C connector can interfere with the connection. Carefully clean the connector with a dry cotton swab.
- Battery completely discharged: Let the vaporizer discharge completely and try charging it again.
- Defective battery: If the problem persists, contact customer service.
