Frequently Asked Questions

Shipping usually takes 2-5 business days within Germany. For international orders, it can take up to 10 business days, depending on the destination country.

Once we have received and inspected your return, we will issue a refund to your original payment method within 5-10 business days. Depending on the volume of orders, there may be delays.

If you would like to change the color or model of your order, please contact us as soon as possible atnorddampf. If the order has not yet been shipped, we may be able to make the change.

This could be because you already have a discounted item in your shopping cart. (Offer) Discount codes only apply to non-discounted items. If the problem persists, please contact our support team.

With us, you don't actually need a customer account—you can easily place an order as a guest.

Unfortunately, PayPal prohibits companies that are in any way associated with cannabis products or accessories from using its payment platform. As some of our products fall into this category, we are therefore not allowed to offer PayPal as a payment option.

Contact our customer service as soon as possible atnorddampf to change your address. If the package has not yet been shipped, we can make the change.

Our vaporizers – such as the Relict or the Hammah are electrically heated. For you, this means:

• No lighters or flames needed—just turn it on, set the temperature, and start vaping.
•  Precise temperature control – you can control exactly how hot your herb gets and thus how mild or intense your vapor is.
• Safer and more reliable – no open flame, no afterburn, no gas refills.
  Powerful battery operation – convenient vaping on the go, completely stress-free.

In comparison, Vapman and Dynavap use a butane torch or jet lighter, which has its charm but requires more practice and caution. It can sometimes get too hot or not hot enough—and it's not quite as beginner-friendly.
So if you're looking for comfort, control, and ease of use, our electric devices are the perfect choice for you.

Norddampf Ellermann IBAN: DE17 2805 0100 0091 3482 35 BIC: SLZODE22XXX Sparkasse zu Oldenburg

To cancel an order, please contact our customer service team as soon as possible atnorddampf. If the order has not yet been shipped, we can cancel it.

In your case, the statutory warranty under German law governs the procedure. Here are the most important points:

Warranty period:

• The statutory warranty period is 24 months.
• Within the first 6 months, it is assumed that the defect already existed at the time of delivery, unless you can prove otherwise. After that, the burden of proof lies with the customer.

Priority of subsequent performance:
According to § 439 BGB (German Civil Code), the customer initially has the right to subsequent performance, which means that you can either:

• repair the defect (rectification) or
  provide a replacement item (replacement delivery).
• The customer cannot demand their money back immediately, but must give you the opportunity to remedy the defect.

Money back or reduction:
The customer may only demand a reduction in the purchase price (price reduction) or rescission of the contract (money back) if:

• the subsequent performance has failed twice,
• you refuse to provide subsequent performance or it is not provided within a reasonable period of time.

Yes, as soon as your order has been shipped, you will receive an email with a tracking link that you can use to track the status of your delivery. To be on the safe side, check your spam folder. If you do not receive the link, please write to us atnorddampf

If you have only received part of your order, please contact us with your order number atnorddampf so that we can check the status of the remaining items.

After cleaning, the vapor may taste different because residues and aromas have been removed. If you have used isopropyl alcohol for cleaning, ensure that all parts are completely dry. The taste will return to normal after a few sessions—be sure to use only high-quality herbs.

Barely visible vapor can have various causes, including too low a temperature, unsuitable herbs, or incorrect inhalation technique. Some herbs naturally produce less visible vapor but are still effective.

Here's how to solve the problem:

• Increase the temperature to 180-200 °C to produce more visible steam. At very low temperatures, mainly aromas and light ingredients evaporate, which are hardly visible.
• Finely chop the herbs so that they vaporize evenly, but do not press them too tightly into the chamber, as this can block the airflow.
• Avoid damp herbs, as these do not vaporize as well. Make sure that the herbs are dry and crumbly.

💡 Tip: Some users expect the vapor to look similar to cigarette smoke. However, vaporization produces clean clouds of vapor that are often less visible but contain fewer harmful substances.

If material remains unvaporized in the chamber, this may be due to the temperature setting being too low. Ensure that the temperature is high enough for the material being used. An overfilled chamber can also prevent the material from vaporizing evenly. Make sure that the chamber is loosely filled and allows sufficient air circulation. Material that is too moist or coarsely ground can also hinder vaporization. Use well-dried and finely ground material.

Solutions:

• Increase the temperature if necessary.
• Do not overfill the chamber and ensure that it is loosely filled.
• Use well-dried and finely ground material.
• Clean the chamber and heating components regularly.

If the problem persists, repair may be necessary.

Seals should be replaced if they:

• Show cracks or deformations.
• Have become brittle or can no longer be inserted properly.
• Remain sticky even after thorough cleaning.
  Damaged seals impair airflow and can lead to leaks.

Are the materials used in vaporizers safe for your health?

The materials used in high-quality vaporizers are generally harmless to health. Many manufacturers use medical-grade stainless steel or ceramic components, which are considered safe. Vaporizers from Norddampf , you can be sure that all materials used are safe for your health. Norddampf only high-quality, safe materials such as stainless steel and glass, which do not release any harmful chemicals.

To ensure that your vaporizer is safe, you should look for products from reputable manufacturers who provide transparent information about the materials used. Cheaper models or those from unknown brands may contain inferior materials that could be potentially harmful to your health.

Solutions:

• When purchasing, look for well-known brands such as Norddampf, which are known for their safe materials.
• Avoid devices that use low-quality plastics or unsafe materials.

Yes, vaporizers are also suitable for beginners. They offer a simple and healthier alternative to smoking, as they work without combustion. For beginners, it is important to choose a device that is easy to use and reliable.

Recommended vaporizers for beginners

• HAMMAH : Easy to use, portable, and ideal for beginners looking for a compact solution.
• RELICT : Perfect for beginners thanks to its intuitive operation and outstanding performance.

These devices are particularly suitable for beginners and offer a user-friendly experience without compromising on quality and efficiency.

A vaporizer is a device that heats materials such as herbs, liquids, or concentrates to a temperature at which they vaporize without burning. The resulting vapor can be inhaled, which is a gentler alternative to traditional smoking.

A vaporizer heats materials such as herbs, concentrates, or liquids to a specific temperature at which they vaporize without burning. The resulting vapor can then be inhaled.

How it works at a glance:

• Heating: The vaporizer heats the material using conduction (direct heat) or convection (hot air).
• Temperature control: Many devices allow precise temperature adjustment depending on the material and desired effect.
• Inhalation: The vapor produced is inhaled through a mouthpiece.
• No burning: The material is completely vaporized, leaving behind dry residue without producing ash.

A vaporizer offers numerous advantages that make it a popular alternative to traditional smoking:

Fewer harmful substances:
Vaporizers heat the material without burning it. This results in fewer harmful byproducts such as tar or carbon monoxide.

Better taste:
The vapor preserves the natural flavors of the material and offers a more intense and purer taste.

Gentler on the respiratory tract:
The cool vapor irritates the respiratory tract less than hot smoke and makes inhalation more pleasant.

Efficient use:
Since there is no combustion, the active ingredients of the material are released more efficiently and consumption is reduced.

Individual temperature control:
Many vaporizers allow you to adjust the temperature to vaporize specific active ingredients.

Less odor:
The vapor has a milder odor that dissipates more quickly, making it more discreet to use.

Versatility:
Vaporizers can be used for herbs, concentrates, or liquids and are available in portable or stationary versions.

A vaporizer is ideal for anyone who values health, taste, and efficient use.

Although vaporizers offer many advantages, there are some disadvantages that should be considered:

• Higher purchase costs: Vaporizers are generally more expensive than conventional consumption methods such as papers or simple devices.
• Maintenance required: Vaporizers must be cleaned regularly to remove residue and ensure optimal performance.
• More complex use: Compared to traditional methods, a vaporizer often requires some familiarization, especially when it comes to temperature control.
• Dependence on energy: Portable devices require batteries or need to be recharged, while stationary devices rely on electricity.
• Less mobility with stationary devices: Stationary vaporizers are intended for use at home and are not portable.
• Delayed effect: With some materials, the effect of vaporization occurs more slowly than with combustion.

Yes, a vaporizer is considered a healthier alternative to smoking. The main difference lies in the type of heating:

1. No combustion:
   A vaporizer only heats the material to the vaporization temperature without burning it. This produces fewer harmful substances such as tar, carbon monoxide, or other toxins that are produced when smoking through combustion.
2. Fewer pollutants:
   The vapor mainly contains the desired active ingredients and no byproducts of combustion, which reduces the strain on the body.
3. Gentler on the respiratory tract:
   The cool vapor is less irritating to the lungs and throat than the hot smoke produced by combustion.
4. Efficient release of active ingredients:
   The vaporizer releases the active ingredients optimally without losing a large portion through combustion.
5. Less odor and residue:
   Compared to smoking, the vapor is milder, dissipates more quickly, and leaves no unpleasant odors or ash residue.

A vaporizer offers many advantages that make it a popular choice:

1. Healthier alternative: No combustion, therefore fewer harmful substances such as tar or carbon monoxide are produced.
2. Better taste: Steam preserves natural flavors and ensures a more intense taste experience.
3. Gentler on the respiratory tract: the cool vapor is less irritating and more pleasant to inhale.
4. Efficient use: Active ingredients are released optimally, resulting in less material being used.
5. Less odor: The vapor has a mild odor that dissipates more quickly.
6. Temperature control: Many vaporizers allow you to customize the vaporization temperature.

Not all herbs are suitable for use in a vaporizer. Some herbs are safe and effective, while others may be unsuitable or even harmful to your health.

Which herbs can I use safely?

Suitable herbs include:

• chamomile
• mint
• lavender
• eucalyptus
• sage
• lemon balm

No, independent software updates are not possible. If an update is necessary, it will be provided by the manufacturer and must be carried out by support or an authorized service partner. This ensures that your device functions optimally and that no compatibility issues arise.

Some herbs can be harmful to your health and should never be used in a vaporizer. They can release toxic substances or pose other serious health risks.

Examples of herbs that are harmful to health:

• Monkshood (Aconitum): Contains highly toxic alkaloids that can cause severe poisoning.
• Oleander (Nerium oleander): Extremely poisonous, can cause heart problems.
• Autumn crocus (Colchicum autumnale): Contains the dangerous toxin colchicine.
• Foxglove (Digitalis): This plant can have a dangerous effect on heart rhythm.
• Hemlock (Conium maculatum): A highly poisonous herb that can cause paralysis and respiratory failure.

Important information:

• These herbs can release toxic substances when vaporized, which can cause serious health problems.
• Avoid unfamiliar or poisonous plants and always do your research thoroughly before putting any herb in your vaporizer.

Important note:
We are not doctors and cannot guarantee the safety of herbs. Please inform yourself thoroughly before use or consult a doctor or pharmacist if you are unsure. It is important to only use tested and safe herbs!

Yes, vaporizers are also suitable for beginners. They offer a simple and healthier alternative to smoking, as they work without combustion. For beginners, it is important to choose a device that is easy to use and reliable.

Recommended vaporizers for beginners

• Hammah : Easy to use, portable, and ideal for beginners looking for a compact solution.
• Relict : Perfect for beginners thanks to its intuitive operation and outstanding performance.

These devices are particularly suitable for beginners and offer a user-friendly experience without compromising on quality and efficiency.

There are different types of vaporizers, each offering different advantages depending on their use and materials:

1. Portable vaporizers:
   • Lightweight and compact, ideal for traveling.
   • Battery-operated and flexible in use.
2. Stationary vaporizers:
   • Powerful and designed for home use.
   • Often equipped with tubes or balloon systems.
3. herbal vaporizer:
   • Specially designed for dried herbs.
4. Concentrate and liquid vaporizers:
   • Designed for waxes, oils, or e-liquids.
5. Multifunctional vaporizers:
   • Support herbs, concentrates, and liquids, offering maximum flexibility.

Choose the vaporizer that best suits your materials and needs!

Choosing the right vaporizer depends on your preferences and requirements. Here is a brief overview:

1. Portable or stationary?
   • Portable vaporizers: Lightweight and ideal for traveling.
   • Stationary vaporizers: Offer the best vapor quality, perfect for home use.
2. materials
   • For herbs, concentrates, or liquids: Choose a model that supports your preferred materials.
3. user-friendliness
   • For beginners: The HAMMAH or the RELICT are easy to use and ideal for beginners.
   • For advanced users: Devices with temperature control and additional functions offer greater flexibility.
4. Budget and quality
   • Choose high-quality models that are durable and efficient.

Tip: Before buying, check out customer reviews and choose a device that suits your lifestyle!

The main difference between a vaporizer and a conventional joint lies in the type of heating and the associated production of harmful substances.

Vaporizer:

• Heating: Heats the material to a controlled temperature at which it vaporizes without burning.
• Pollutants: No combustion, therefore fewer harmful substances such as tar or carbon monoxide are produced.
• Efficiency: Usable active ingredients are released optimally, allowing the material to be used more efficiently.
• Taste: The vapor is purer and preserves the natural taste of the material.
• Smell: Milder and less noticeable than smoke.

Traditional joint:

• Heating: The material is burned, producing smoke.
• Pollutants: Combustion produces tar, carbon monoxide, and other toxic substances.
• Efficiency: Many active ingredients are lost through combustion.
• Taste: The smoke often masks the natural flavors of the material.
• Smell: Strong and long-lasting.

Medical concentrates are often more strictly tested and contain specific cannabinoid profiles that target specific conditions. Recreational concentrates are more focused on taste and experience, with less emphasis on medical effects.

An herbal vaporizer vaporizes dried plant materials such as flowers, while a concentrate vaporizer is specifically designed for liquid or solid concentrates such as wax, shatter, or rosin. Some devices offer dual-use functions to utilize both.

Good to know: The Dab Pen Mini and the Terp Pen are concentrate vapor izers. The Hammah is an herbal vaporizer, and the RELICT is an herbal vaporizer that you can use with the concentrate inserts .

Yes, regular cleaning ensures that you get a pure and intense flavor. Residues from previous sessions can distort the taste. It is particularly important to keep screens, airways, and mouthpieces clean.
A dirty heating chamber can also affect the taste. A clean vaporizer guarantees the best aroma from your herbs.

Do not use your vaporizer in the rain or in humid environments, as the electronics are sensitive to moisture. If you are vaping outdoors, make sure that the vaporizer does not get wet. Protective covers are a good option for traveling, as they protect the device from moisture and impact.

No, it is not advisable to use the vaporizer near children or pets. The vapor contains active substances that children could accidentally inhale.
💡 Tip: Keep your vaporizer out of the reach of children and make sure that the device is stored safely after use.

Yes, you can charge most portable vaporizers with a power bank if they have a USB port. However, make sure that the voltage and power of the power bank are compatible with the vaporizer. Do not use cheap or unknown power banks, as these can cause voltage fluctuations that damage the battery.

No, it is not advisable to leave the vaporizer unattended, as this poses safety risks. Vaporizers reach high temperatures, and a tipped-over device could damage surfaces or come into contact with flammable materials. There is also a risk of the vaporizer overheating, especially if the heating chamber is clogged.

💡 Tip:
Many modern vaporizers have an automatic shut-off function. This turns the device off after a certain amount of time to prevent overheating. Check whether your vaporizer supports this function and make sure it is activated.

No, once herbs have been vaporized, they are generally no longer effective.
Vaporized herbs are:

• Dry and brown.
• Tasteless.
  However, there are some users who use the leftovers for tea or for further processing.

No, not all vaporizers offer the option of individually adjusting the temperature.

• 
  Models such as the Relict allow for precise settings so that you can adjust the temperature to suit your needs.
• Vaporizers without temperature control:
  Simpler devices have preset temperatures and are easier to use, but offer less flexibility.

Tip: If you want to use different materials or adjust the vaporization, choose a device with adjustable temperature!

You can fix minor problems such as clogged filters or dirty contacts yourself. However, for more serious defects such as a faulty heating element or broken buttons, you should contact the manufacturer's support service. Attempting to repair the appliance yourself may void the warranty, so only repair what is safe to do according to the instructions.

Only if the vaporizer has a special chamber for concentrates. Normal herbal vaporizers without this feature are not suitable, as concentrates vaporize at higher temperatures and could leave residues in the device.

TIP: For the RELICT , there are special concentrate inserts and extract padsthat allow you to vaporize concentrates with a "normal" herbal vaporizer.

No, you cannot use every mouthpiece with every vaporizer. Mouthpieces are model-specific and must fit the respective device exactly in order to seal securely and deliver optimal vapor quality.

Some vaporizers, such as the RELICT , offer interchangeable mouthpieces. These can be selected individually to optimize the vaping experience.

💡 Tip: Always use the mouthpieces recommended by the manufacturer to ensure the functionality and hygiene of your vaporizer.

Yes, parts such as mouthpieces, screens, and seals can be cleaned with warm water. However, electronic parts or heating chambers should never be immersed in water. Make sure that all cleaned parts are completely dry before reassembling the vaporizer.

Yes, you can carry your vaporizer in your carry-on luggage, but there are important rules to follow:

1. Only permitted in carry-on baggage
   Vaporizers and their batteries must always be carried in your carry-on baggage. Lithium-ion batteries may not be stored in checked baggage as they pose a fire hazard.
2. 
   If possible, you should remove the battery from the vaporizer and store both separately in your carry-on luggage.
3. Do not take herbs or concentrates with you
   Carrying herbs, concentrates, or oils can be problematic in many countries. There are strict rules regarding the import of plant products or substances that could be considered illegal. Empty devices, on the other hand, are usually not a problem.
4. Deactivate before flying
   Ensure that the vaporizer is turned off before flying to prevent it from accidentally turning on during the flight.

The screens should be replaced if they are damaged, clogged, or discolored and can no longer be cleaned. A clogged screen impairs airflow and can negatively affect the taste. Regular replacement of the screens ensures a clean and intense vaping experience.

Convection:
The material is heated by a hot air stream without direct contact with the heat source. This ensures even heating and preserves the flavor.

Conduction:
The material is in direct contact with the heat source, enabling rapid heating. The RELICT combines conduction with a dual heating system, which increases efficiency and guarantees even vaporization.

Each method has its advantages—convection for pure flavor, conduction for quick use. Hybrids like the Hammah combine both systems!

Hybrid heating combines the advantages of conduction (direct heat transfer) and convection (heating by hot air). This heats the material more efficiently, improves steam quality, and reduces heating time.

Vaporizers such as the Hamah Vaporizer and the Voity use this technology and offer an optimal balance between taste, efficiency, and user-friendliness.

The steam decreases towards the end of the session because most of the active ingredients have already evaporated. Once the herbs are dry and brown, the active ingredients have been extracted. You can prolong the session by gradually increasing the temperature or stirring the herbs gently.

At lower temperatures, only the lighter ingredients in the herbs evaporate, producing less vapor. For denser clouds of vapor, you should gradually increase the temperature without burning the herbs.

If the vaporizer produces less vapor, this is often due to clogged screens, poor air circulation, or insufficiently heated herbs. Clean the screens and the heating chamber thoroughly and check whether the herbs are properly crushed and loosely filled into the chamber. In addition, too low a temperature can reduce the amount of vapor—set the temperature slightly higher.

Regular cleaning ensures that your vaporizer remains hygienic and always delivers the best vapor quality. Residues from herbs or concentrates can affect the taste, block the airflow, and reduce the device's service life. Clean devices also ensure a more intense aroma and even vaporization.

If your product is defective during the warranty period, it will be repaired free of charge. or or replaced. Report the defect using your order number and a description of the problem using our RMA form or contact us at norddampf. Each case will be reviewed individually.

• Our products come with a statutory warranty of 2 years. Within this period, you can contact our customer service department in the event of defects, or better still, submit an RMA request.

Vaporizers are hygiene products that are excluded from return once the seal or foil has been removed. If the product is sealed, you can initiate the return process using our cancellation form . To do so, please contact norddampf and provide your order number . After reviewing your request, we will send you a return label . Each case will be reviewed individually. If there is a defect, you must submit your warranty claim via our RMA request.