Privacy

Privacy policy

The person responsible for data processing is:
Timo Ellermann
Hasbergerstrasse 89
27751 Delmenhorst
Germany
info@norddampf.com

Thank you for your interest in our online store. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. access data and hosting

You can visit our websites without providing any personal information. Each time a website is called up, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on its servers. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

Our service providers are located in these countries: USA
For these countries, there is no adequacy decision of the European Commission. Our cooperation with you is based on these guarantees: Approved contract clauses

2. data processing for contract processing, contacting and opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact and you can not send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b GDPR.
Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. For more information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, please refer to the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

3. data processing for the purpose of shipment handling

For the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the shipping for us (drop shipment). These are considered shipping service providers for the purposes of this privacy policy.

4. data processing for payment processing

We process your data for the purpose of payment processing. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b GDPR.

4.1 Data processing for the purpose of fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with additional data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, processing of contested payments, accounting support). This serves according to Art. 6 para. 1 p. 1 lit. f DSGVO to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.

4.2 Identity and credit check when selecting Klarna payment services

Klarna Pay now (direct debit)
If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we will forward your data to Klarna for the purpose of payment and contract processing in accordance with Art. 6 para. 1 p. 1 lit. b) DSGVO to Klarna. The transmission of this data takes place so that Klarna can create an invoice for the invoice processing requested by you and carry out an identity and credit check. Please understand that we can only offer you the respective Klarna payment method if it is enabled based on the results of the credit check. Detailed information on this and on the credit agencies used can be found in Klarna’s data protection information .

5. advertising by e-mail, mail, telephone

5.1 E-mail newsletter with registration

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO to be sent.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

5.2 Email newsletter without registration and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of § 7 para. 3 UWG to regularly send offers for similar products to those already purchased from our range by e-mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

5.3 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

Our service providers are located in these countries: USAThere is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: Approved binding internal data protection regulations

5.4 Sending evaluation requests by e-mail

If you give us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the evaluation request.

The evaluation requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

Our service providers are located in these countries: USA There is no adequacy decision of the European Commission for these countries. Our cooperation with you is based on these guarantees: Approved contract clauses

5.5 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in an advertising approach to our customers, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.

5.6 Telephone advertising

Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the data required for this purpose or separately communicated by you for our own advertising purposes, e.g. to inform you about interesting offers and our products. You may revoke your consent at any time either by sending a message to the contact option described in this Privacy Policy or by notifying us verbally whenever you call. After revocation, we will delete your telephone number unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

6. cookies and other technologies

General information

In order to make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR.

In addition, we use technologies to comply with legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) and for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you consent to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

7. use of cookies and other technologies for web analysis and advertising purposes

Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. For more information about your revocation options, see the section “Cookies and other technologies”. For more information, including the basis of our collaboration with each vendor, see the individual technologies. If you have any questions about the Providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

7.1 Use of Google services

We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), as described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google’s servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in the Privacy policy of Google.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address is generally not merged with other data from Google. Data processing is carried out on the basis of an agreement on commissioned processing by Google.

Google Fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code “Google Fonts”, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only when you play a video.

7.2 Use of Facebook services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) described below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. For this purpose, a cookie is automatically set by the Facebook Pixel when you visit our website, which automatically enables recognition of your browser when visiting other websites by means of a pseudonymous CookieID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising. We have no influence on the data processing by Facebook and only receive statistics generated on the basis of Facebook Pixel.
The information automatically collected by Facebook technologies about your use of our website is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Facebook can be found in the privacy notices of Facebook.

Facebook Analytics

As part of Facebook Analytics, the statistics generated via Facebook Pixel allow us to analyze visitor activity on our website. This serves the optimal presentation and marketing of our website.

Facebook Ads

Through Facebook Ads, we advertise this website on Facebook as well as other platforms. We determine the parameters of the respective advertising campaign, Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users.

Based on statistics about visitor activity on our website generated via Facebook Pixel, we run group-based advertising on Facebook via Facebook Custom Audience by determining the characteristics of the respective target group.

Based on the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook Pixel remarketing.

Through Facebook Pixel Conversions , we measure for web analytics and event tracking your subsequent usage behavior when you arrived at our website through a Facebook Ads ad.

7.3 Other providers of web analytics and online marketing services

Use of Adobe fonts for content rendering

For the uniform display of content on our website, data (IP address, time of visit, device and browser information) is collected by the script code “Adobe Fonts” of Adobe, Inc., 345 Park Avenue San Jose, CA 95110-2704, USA (“Adobe”), transmitted to Adobe and subsequently processed by Adobe. We have no influence on this subsequent data processing. No adequacy decision has been issued by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. The data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO.

Use of Vimeo video plugin for integration of third-party content

For the integration of third-party content via the video plugin from Vimeo LLC, 555 West 18th Street, New York 10011, USA (“Vimeo”), data (IP address, time of visit, device and browser information) is collected, transmitted to Vimeo and subsequently processed by Vimeo. The data processing takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. Google Analytics is automatically integrated in the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Your IP address is shortened before being stored on Google’s servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. We have no influence and access to the data processing by Vimeo including the settings and results of Google Analytics. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

Use tawk.to Live Chat

Norddampf uses a live chat provided by Twak.to. You can use the live chat like a contact form to chat with our staff in near real time. When starting the chat, the following personal data is collected:

• Date and time of the call,
• Browser type/version,
• IP address,
• operating system used,
• URL of the previously visited web page,
• Amount of data sent.
• And if specified: First name, last name, and email address.

Depending on the course of the conversation with our employees, further personal data may arise in the chat, which will be entered by you. The nature of this data depends heavily on your request or the problem you are describing to us. The purpose of processing all of this data is to provide you with a quick and efficient way to contact us and thus improve our customer service.

All our employees have been and will be trained on the subject of data protection and taught how to handle customer data securely and confidentially. All our employees are bound to confidentiality and have accordingly signed an addendum in their employee contracts committing them to maintaining confidentiality and observing data protection.

By opening the web page https://www.norddampf.com, the chat widget is loaded in the form of a JavaScript file. The chat widget technically represents the source code that runs on your computer and enables the chat.

In addition, Norddampf stores the history of live chats for the duration of 30 days. This serves the purpose of sparing you extensive explanations about the history of your inquiry under certain circumstances as well as for the constant quality control of our live chat offer. The processing is therefore necessary pursuant to Art. 6 para. 1 letter f DSGVO allowed. If you do not wish to do so, you are welcome to let us know using the contact details below. Saved live chats will then be deleted by us immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why the processing according to Art. 6 para. 1 letter f DSGVO is permissible.

8. social media

8.1 Social Plugins from Facebook, Twitter, Instagram, Pinterest, Whatsapp

Social buttons from social networks are used on our website. These are merely integrated into the page as HTML links, so that no connection is yet established with the servers of the respective provider when our website is called up. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser There you can, for example, click the Like or Share button.

8.2 Our online presence on Facebook, Twitter, Instagram, Youtube

Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These may be used, for example, to serve advertisements within and outside the platforms that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. For more information (Insights data information), please see here.

Twitter is a service of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transmitted to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

Instagram is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. For more information (Insights data information), please see here.

YouTube is an offer of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

9. contact options and your rights

As a data subject, you have the following rights:

• in accordance with Art. 15 DSGVO the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 DSGVO the right to demand the correction of incorrect or completion of your personal data stored by us without delay;
• in accordance with Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless the further processing
  • to exercise the right to freedom of expression and information;
  • to fulfill a legal obligation;
  • for reasons of public interest or
  • is necessary for the assertion, exercise or defense of legal claims;
• in accordance with Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is disputed by you;
  • the processing is unlawful, but you object to its erasure;
  • we no longer need the data, but you need them to assert, exercise or defend legal claims, or
  • you have objected to the processing pursuant to Art. 21 DSGVO;
• in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
• the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

Privacy policy created with rechtstexter.de.