Privacy Policy

Privacy Policy

The data controller is:

VapoClouds GmbH

Represented by the managing director

Timo Ellermann

Atlasstraße 3

27777 Ganderkesee

Germany

info@norddampf.com

We appreciate your interest in our online store. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores only a server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our overriding legitimate interests, as determined by a balancing of interests, in the correct presentation of our offering in accordance with Art. 6 (1) (f) GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Our service providers are located in the following countries: USA
No adequacy decision has been made by the European Commission for these countries. Our cooperation with them is based on the following safeguards: approved contractual clauses

2. Data processing for contract performance, contact requests and opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order or when you contact us (e.g., via contact form or email). Mandatory fields are marked as such, as we require this data to process your order or your contact request and you cannot submit your order or contact request without providing this information. The data that is collected can be seen in the respective input forms. We use the data you provide to process the contract and your inquiries in accordance with Art. 6 (1) (b) GDPR.
If you have given your consent in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted from further processing and deleted after expiry of the tax and commercial law retention periods in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to further use your data in a manner that is legally permitted and about which we inform you in this privacy policy. You can delete your customer account at any time by contacting us using the contact details provided in this privacy policy or by using a function provided for this purpose in your customer account.

3. Data processing for the purpose of shipping

For the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping service provider responsible for delivery, insofar as this is necessary for the delivery of the goods ordered.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipping). These are considered shipping service providers within the meaning of this privacy policy.

4. Data processing for payment purposes

We process your data for the purpose of payment processing. This serves to fulfill the contract in accordance with Art. 6 (1) (b) GDPR.

4.1 Data processing for the purpose of fraud prevention and optimization of our payment processes

If necessary, we provide our service providers with additional data which they use, together with the data necessary for processing the payment, as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing disputed payments, accounting support). In accordance with Art. 6 (1) (f) GDPR, this serves to protect our legitimate interests, which prevail in the context of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.

4.2 Identity and Credit Verification When Selecting Payment Services from Klarna

Klarna Pay Now (Direct Debit)
If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “ Klarna ”), we will forward your data to Klarna for the purposes of payment and contract processing in accordance with Article 6(1)(b) of the GDPR. This data is transferred so that Klarna can issue an invoice in accordance with your requested billing process and conduct an identity and creditworthiness check. Please note that we can only offer you the respective Klarna payment method if the results of the creditworthiness check permit it. Detailed information on this and on the credit reporting agencies used can be found in the privacy policy at Klarna .

5. Advertising by email, post and telephone

5.1 Email newsletter with registration

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis based on your consent in accordance with Art. 6 (1) (a) GDPR.
You can unsubscribe from the newsletter at any time by contacting us using the contact details provided in this privacy policy or by using the link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data or we reserve the right to make further use of your data that is permitted by law and about which we inform you in this privacy policy.

5.2 Email newsletters without registration and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers by email for products from our range that are similar to those you have already purchased, based on Section 7 (3) of the German Unfair Competition Act (UWG). This serves to safeguard our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests.
You can object to this use of your email address at any time by contacting us using the contact details provided in this privacy policy or via a link provided for this purpose in the advertising email, without incurring any costs other than the transmission costs according to the basic rates.

5.3 Newsletter distribution

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Our service providers are located in the following countries: USA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: approved binding corporate rules

5.4 Sending review requests by email

If you have given us your express consent to do so during or after your order in accordance with Art. 6 (1) (a) GDPR, we will use your email address to request that you submit a review of your order via the review system we use. This consent can be revoked at any time by contacting us using the contact details provided in this privacy policy or via a link provided for this purpose in the review request.

Where applicable, review requests are also sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Our service providers are located in the following countries: USA. No adequacy decision has been made by the European Commission for these countries. Our cooperation with them is based on the following safeguards: approved contractual clauses

5.5 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR. You can object to the storage and use of your data for these purposes at any time by contacting us using the contact details provided in this privacy policy.

5.6 Telephone advertising

If you have given your consent in accordance with Art. 6 (1) (a) GDPR, we will use the data required for this purpose or separately provided by you for our own advertising purposes, e.g. to inform you about interesting offers and our products. You can withdraw your consent at any time either by contacting us using the contact details provided in this privacy policy or by verbal notification during any phone call. After revocation, we will delete your phone number unless you have expressly consented to further use of your data or we reserve the right to make further use of your data that is permitted by law and about which we inform you in this privacy policy.

6. Cookies and other technologies

 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).
We use technologies that are essential for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process your IP address, the time of your visit, device and browser information, and information about your use of our website (e.g., information about the contents of your shopping cart). This serves to safeguard our overriding legitimate interests, as determined by a balancing of interests, in an optimized presentation of our offering in accordance with Art. 6 (1) (f) GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies for web analytics and advertising purposes

If you have given your consent in accordance with Art. 6 (1) (a) GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose has been fulfilled and we have stopped using the respective technology, the data collected in this context will be deleted. You can withdraw your consent at any time with future effect. Further information on your options for revocation can be found in the section "Cookies and other technologies." Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

7.1 Use of Google services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be truncated before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transferred to a Google server and truncated there. Unless otherwise specified for individual technologies, data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy.

 Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a rule, your IP address will not be merged with other Google data. Data processing is based on a data processing agreement with Google.

 Google Fonts

To ensure consistent presentation of content on our website, the script code “Google Fonts” collects data (IP address, time of visit, device and browser information), transmits it to Google, and Google then processes it. We have no control over this subsequent data processing.

 YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the privacy-enhanced mode we use, transmitted to Google and then processed by Google, but only when you play a video.

7.2 Use of Facebook services

 Use of Facebook Pixel

We use the Facebook Pixel in connection with the technologies described below from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a webpage or subscribing to a newsletter), from which usage profiles are created using pseudonyms. To this end, when you visit our website, Facebook Pixel automatically sets a cookie that enables your browser to be recognized when you visit other websites via a pseudonymous cookie ID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website usage, in particular personalized and group-based advertising. We have no influence over Facebook’s data processing and receive only statistics generated based on Facebook Pixel .
The information automatically collected by Facebook technologies regarding your use of our website is generally transmitted to and stored on a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses. Data processing is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Further information about data processing by Facebook can be found in Facebook’s Privacy Policy.

 Facebook Analytics

As part of Facebook Analytics, the statistics generated via Facebook Pixel allow us to analyze visitor activity on our website. This helps us optimize the presentation and marketing of our website.

 Facebook Ads

We use Facebook Ads to advertise this website on Facebook and other platforms. We determine the parameters of each advertising campaign, while Facebook is responsible for the exact implementation, in particular the decision on the placement of ads for individual users.

Based on statistics regarding visitor activity on our website generated via Facebook Pixel , we use Facebook Custom Audience to run group-based advertising on Facebook by identifying the characteristics of the respective target audience.

Based on the pseudonymous cookie ID set by Facebook Pixel and the data collected about your usage behavior on our website, we use Facebook Pixel to run personalizedremarketing ads.

Using Facebook Pixel Conversions , wetrack your subsequent user behavior for web analytics and event tracking when you arrive at our website via a Facebook Ads advertisement.

7.3 Other providers of web analytics and online marketing services

 Use of Adobe Fonts for content display

To ensure uniform presentation of content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Adobe Fonts" from Adobe, Inc., 345 Park Avenue San Jose, CA 95110-2704, USA ("Adobe"), transmitted to Adobe, and then processed by Adobe. We have no influence on this subsequent data processing. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR.

 Use of Vimeo Video Plugin to integrate third-party content

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the video plugin from Vimeo LLC, 555 West 18th Street, New York 10011, USA ("Vimeo"), transmitted to Vimeo, and then processed by Vimeo. Data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Your IP address is truncated before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. We have no influence on and no access to the data processing by Vimeo, including the settings and results of Google Analytics. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Using tawk.to Live Chat

Norddampf uses a live chat service provided by tawk.to. You can use the live chat like a contact form to chat with our employees in near real time. When you start the chat, the following personal data is collected:

• Date and time of access,
• Browser type/version,
• IP address,
• operating system used,
• URL of the previously visited website,
• Amount of data sent.
• And if specified: first name, last name, and email address.

Depending on the course of the conversation with our employees, further personal data may be collected in the chat, which you enter yourself. The type of data collected depends largely on your inquiry or the problem you describe to us. All of this data is processed in order to provide you with a fast and efficient means of contact and thus improve our customer service.

All our employees have been and continue to be trained in data protection and instructed in the secure and trustworthy handling of customer data. All our employees are bound to confidentiality and have signed an addendum to their employment contracts committing them to maintaining confidentiality and observing data protection regulations.

When you visit the website https://www.norddampf.com, the chat widget is loaded in the form of a JavaScript file. Technically, the chat widget represents the source code that is executed on your computer and enables the chat.

In addition, Norddampf stores the history of live chats for a period of 30 days. This serves the purpose of saving you from having to provide extensive details about the history of your inquiry and to ensure consistent quality control of our live chat service. Processing is therefore permitted in accordance with Art. 6 (1) (f) GDPR. If you do not wish this to happen, please let us know using the contact details provided below. We will then delete the stored live chats immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permissible under Art. 6 (1) (f) GDPR.

8. Social media

8.1 Social plugins from Facebook, Twitter, Instagram, Pinterest, WhatsApp

Our website uses social buttons from social networks. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when you visit our website. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. There you can, for example, click on the Like or Share button.

8.2 Our online presence on Facebook, Twitter, Instagram, YouTube

If you have given your consent to the respective social media operator in accordance with Art. 6 (1) (a) GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the above-mentioned social media, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that are likely to be of interest to you. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact details and your rights and settings options for protecting your privacy, please refer to the providers' privacy policies linked below. If you still need help in this regard, you can contact us.

Facebook is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting a Facebook fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Twitter is a service provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transferred to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Instagram is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

9. Contact options and your rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate personal data stored by us or the completion of incomplete personal data;
• pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary
  • to exercise the right to freedom of expression and information;
  • to comply with a legal obligation;
  • for reasons of public interest or
  • is necessary for the assertion, exercise, or defense of legal claims;
• pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
  • you dispute the accuracy of the data;
  • the processing is unlawful, but you oppose its erasure;
  • we no longer need the data, but you need it to assert, exercise, or defend legal claims, or
  • you have lodged an objection to the processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transfer to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual residence, your place of work or our registered office for this purpose.

If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, rectification, restriction, or erasure of data, or withdraw consent or object to a specific use of data, please contact us directly using the contact details in our legal notice.

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