As of October 15, 2026
For all Norddampf devices, we offer a 2-year manufacturer's warranty in addition to your statutory rights. Here you'll find all the terms and conditions at a glance.
1. Guarantor
VapoClouds GmbH
represented by Managing Director Timo Ellermann
Atlasstraße 3, 27777 Ganderkesee, Germany
Phone: 0 42 21 / 39 59 83 9 · Email: wecare@norddampf.com
Commercial Register: Oldenburg Local Court, HRB 223905
2. What the Warranty Covers
We guarantee that vaporizers from the Norddampf brand (for example, RELICT, HAMMAH, VOITY, DAB PEN Mini , and TERP PEN) are free from defects in materials and workmanship when used as intended. The warranty applies to new devices purchased at norddampf.com, on Amazon, or from an authorized retailer.
If such a defect occurs within the warranty period, we will repair the device or, at our discretion, replace it with an equivalent device. You are responsible for shipping the item to us; we will cover the cost of shipping it back to you.
3. What Is Not Covered
- Wear parts, particularly screens, glass parts (mouthpieces, glass tubes, glass pods), and gaskets
- the natural loss of battery capacity due to use and aging
- Damage caused by improper use, drops, moisture, or liquids
- Damage caused by vaporizing unsuitable materials (e.g., tobacco)
- Damage caused by opening, attempted repairs, or modifications by third parties
- Purely cosmetic signs of wear that do not affect functionality
4. Duration
The warranty is valid for 2 years from the date of purchase. The date on your invoice or order confirmation is the determining factor. A repair or replacement does not extend the warranty period.
5. Geographic Scope
The warranty applies to devices purchased and used in Germany, Austria, or any other country where norddampf.com ships.
6. How to File a Warranty Claim
- Submit an RMA request within the warranty period—or send us an email at wecare@norddampf.com.
- Please provide your order number or attach your receipt.
- Describe the problem as precisely as possible; photos or a short video will help us make a decision more quickly.
- We'll send you the return address and instructions on the next steps via email. Please don't send the device back until you've contacted us first.
7. Your statutory rights remain unaffected
In addition to this warranty, you have statutory warranty rights (rights arising from defects) against the seller. Exercising these statutory rights is free of charge. They are not limited by the warranty. You are free to decide whether to exercise your statutory rights or rely on the warranty in the event of a defect.