Ordering & Shipping FAQ

Shipping usually takes 2-5 business days within Germany. For international orders, it can take up to 10 business days, depending on the destination country.

Once we have received and inspected your return, we will issue a refund to your original payment method within 5-10 business days. Depending on the volume of orders, there may be delays.

If you would like to change the color or model of your order, please contact us as soon as possible atnorddampf. If the order has not yet been shipped, we may be able to make the change.

This could be because you already have a discounted item in your shopping cart. (Offer) Discount codes only apply to non-discounted items. If the problem persists, please contact our support team.

With us, you don't actually need a customer account—you can easily place an order as a guest.

Unfortunately, PayPal prohibits companies that are in any way associated with cannabis products or accessories from using its payment platform. As some of our products fall into this category, we are therefore not allowed to offer PayPal as a payment option.

Contact our customer service as soon as possible atnorddampf to change your address. If the package has not yet been shipped, we can make the change.

Our vaporizers – such as the Relict or the Hammah are electrically heated. For you, this means:

• No lighters or flames needed—just turn it on, set the temperature, and start vaping.
•  Precise temperature control – you can control exactly how hot your herb gets and thus how mild or intense your vapor is.
• Safer and more reliable – no open flame, no afterburn, no gas refills.
  Powerful battery operation – convenient vaping on the go, completely stress-free.

In comparison, Vapman and Dynavap use a butane torch or jet lighter, which has its charm but requires more practice and caution. It can sometimes get too hot or not hot enough—and it's not quite as beginner-friendly.
So if you're looking for comfort, control, and ease of use, our electric devices are the perfect choice for you.

Norddampf Ellermann IBAN: DE17 2805 0100 0091 3482 35 BIC: SLZODE22XXX Sparkasse zu Oldenburg

To cancel an order, please contact our customer service team as soon as possible atnorddampf. If the order has not yet been shipped, we can cancel it.

In your case, the statutory warranty under German law governs the procedure. Here are the most important points:

Warranty period:

• The statutory warranty period is 24 months.
• Within the first 6 months, it is assumed that the defect already existed at the time of delivery, unless you can prove otherwise. After that, the burden of proof lies with the customer.

Priority of subsequent performance:
According to § 439 BGB (German Civil Code), the customer initially has the right to subsequent performance, which means that you can either:

• repair the defect (rectification) or
  provide a replacement item (replacement delivery).
• The customer cannot demand their money back immediately, but must give you the opportunity to remedy the defect.

Money back or reduction:
The customer may only demand a reduction in the purchase price (price reduction) or rescission of the contract (money back) if:

• the subsequent performance has failed twice,
• you refuse to provide subsequent performance or it is not provided within a reasonable period of time.

Yes, as soon as your order has been shipped, you will receive an email with a tracking link that you can use to track the status of your delivery. To be on the safe side, check your spam folder. If you do not receive the link, please write to us atnorddampf

If you have only received part of your order, please contact us with your order number atnorddampf so that we can check the status of the remaining items.